Contact information

Pretzel is operated by Ivan Stefchev trading as Pretzel.

If you have any questions about an order, product, delivery, return, refund, privacy matter or any other enquiry, you can contact us using the details below.

Trading name: Pretzel
Proprietor: Ivan Stefchev
Email: hello@pretzelshop.co.uk
Business address:
25 Upton Lawn Grove
Northampton
NN5 4XP
United Kingdom

Customer Service

For customer-service enquiries, please contact:

hello@pretzelshop.co.uk

When contacting us about an existing order, please include your order number and enough information for us to identify your order and assist you.

Returns

Please do not send a product back without contacting us first.

Contact hello@pretzelshop.co.uk before making a return so that we can confirm whether the return is eligible and provide the appropriate return instructions.

The business address shown above should not automatically be treated as the returns address unless we have specifically instructed you to return your product there.

Please see our Return & Refund Policy for full information about returns, cancellations, personalised products, faulty products and refunds.